Shipping policy

Shipping Policy

Last Updated: 1-1-25

Welcome to SDM VitaSho! We are committed to providing you with the best shopping experience, including reliable and timely delivery of your orders. Please review our shipping policy below to understand how we handle and process your shipments.

1. Processing Time

  • Orders are processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email notification once your order has been shipped, including tracking information.

2. Shipping Rates and Delivery Times

We offer the following shipping options:

Domestic Shipping:

  • Standard Shipping: [1-4 Business Days] — [$10 or Free for orders above $100].
  • Expedited Shipping: [1-2 Business Days] — [$25].

Please note: Delivery times are estimates and may vary due to unforeseen circumstances, such as customs delays or carrier issues.

3. Order Tracking

  • All orders include tracking. Once your order has been shipped, you will receive an email with a tracking link to monitor its progress.

4. Shipping Restrictions

  • We currently ship to the United States only.
  • If your location is not listed, feel free to contact us at info@simidoctorsmedical.com to see if we can accommodate your request.

5. Lost or Delayed Packages

  • If your package is delayed or missing, please contact us at info@simidoctorsmedical.com with your order number.
  • For lost packages marked as "delivered" by the carrier, we recommend checking with neighbors, family members, or your local post office first.
  • We are NOT responsible for shipping delays caused by carriers or customs.

6. Returns Due to Incorrect Address

  • If an order is returned due to an incorrect or incomplete address, the customer is responsible for the reshipping fee. Please double-check your shipping details before placing an order.

7. Contact Us

If you have any questions about our shipping policy, please feel free to contact us:

  • Email: info@simidoctorsmedical.com
  • Phone: 310-740-4605

Thank you for shopping with SDMVitaShop! We appreciate your business and look forward to serving you again soon.